Ordering and payment

A: You can order easily using our online platform. When you find a product you need, you can add it to your cart, log in or directly go through the ordering/checkout process. After the order is placed, you will receive the order summary in your email. The order summary will also be stored in your account.

B: You can also easily reorder products later by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open, and you can change quantities or products.

A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Tractability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

A: Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number

A: You can use all the major credit cards, debit cards, Paypal and net banking (net banking available for Indian customers only).

A: If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually.

A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact [email protected] notify us about the problem. We can manage the order manually.

A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact [email protected]

A: You can also send your order to [email protected] You can also order by calling. Online ordering is preferred in most cases because by ordering online, you will save time, you will have an easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make the same order later, you can use the “reorder” feature.

A: All the products listed on our website are available to purchase except the out-of-stock products. Out-of-stock products have an out-of-stock badge on the product image, and you cannot place orders for them. Order lead time depends on the product style and quantities. Refer to individual product pages for specific processing timelines.

A: If you have a question regarding our online store (ordering, account questions, technical questions), please contact [email protected]

A: If you want to return a product, please refer to our return policy and contact us at [email protected]

A: Yes, you can pay for your order in instalments (payment plan). Please message us for further details.

A: Yes, gift wrapping can be done on request. Please leave an order note at checkout page.

Your account

A: Go to this page https://www.angadcreations.com/my-account/ and click “Create a new account”, then just fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.

A: You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

A: You can easily change all your information on your account.  Go to the login page (https://www.angadcreations.com/my-account/) and log in, then click “my account” and “edit”. Here you can change all your contact information.

A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Delivery

A: We will send you the tracking number of the shipment once the parcel has been shipped.

A: For shipping time please refer to our Shipping Policy.

A: Shipping costs are dependent on your location and the products on your order. While we offer free shipping in most countries, some countries have high shipping charges, and for such countries, we charge you as per the best rates possible. Our online store shows the shipping fee and shipping cost automatically on the checkout once you fill in the shipping details.

A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

Additional

A: Yes, we sell on wholesale basis. Please send us an email at [email protected] for wholesale enquiries and we can discuss it further.

A: Viscose georgette is a cotton-based fabric and it is not a synthetic fabric. It is one of the most widely used fabric for dresses these days.

A: Yes, we take custom orders and we can also customize the orders as per buyers’ requirements/preferences. Please contact us for further details.

A: While we make sure that the colour in the photos of listings is very close to the actual colour of the products, there may be little variations in colour due to factors out of our control like your type of Display & Calibration, lighting, etc. For knowing the exact colour, we advise you to message us.

A: Pashmina’s softness depends upon how tight or loose they are woven.

1) Tightly Woven Pashmina Wraps are Least Soft. They have a high density of pashmina fibres (hence, they weigh a bit more) and get softer over time.

2) Medium Woven Pashmina Wraps are moderately soft. They contain a moderate amount of pashmina fibres or have a medium density of pashmina fibres.

3) Loosely Woven Pashmina Wraps are very Soft. Being loose woven, they have less density of pashmina fibres comparatively and have the softest appeal. Please note these types of pashmina have the highest chances of pilling.

Additional Note: Tighter the weave, lesser are the chances of pilling.